Five star, gold standard customer service.
Every contact and interaction from start to finish was polite and professional.
David has excellent communication skills, and a kind and caring disposition.
He was exceptionally patient, answered numerous questions, and simplified things for us until we understood them.
The whole experience was truly outstanding.
We would not hesitate to recommend 101 Mobility.
Very thorough in getting the correct product for my needs.
Everyone there was eager to help and went beyond any expectations I could have. Even eager to try & help with a height adjustment with my wheelchair (which I owned).
The staff at 101 Mobility was extremely efficient and professional, and the new electric stair lift has made my life so much easier. I would definitely recommend this product and this company to a friend!
I was particularly impressed with my very first telephone call, requesting information. The representative demonstrated a high degree of knowledge; in fact, the price quoted was the exact price paid. The installer was prompt, professional, and complete to the inth degree, leaving absolutely nothing to be cleaned or picked up. I would recommend highly the company to anyone and everyone.
101 is an efficient, courteous, professional, and great resource for accessibility and mobility needs.The customer service delivery of product explanation was excellent, and the installation of chairlift was completed in a superb manner. I will definitely refer 101 Mobility and Derek Gann to my friends, family, community and professional businesses.
My mother loves the lift chair. It is safe and easy to operate. We love how the bottom rail automatically lifts out of the way so as not to obstruct the traffic flow in the house. The installers were efficient, polite and professional. I would highly recommend 101 Mobility!
Derek Gann is a master of customer service. He rose to become one of the youngest franchise owners in history of the nation’s #2 rated business for customer service. We are blessed to have him in the Birmingham community and we are so fortunate that he is lending his skills to the mobility industry. We all want our parents and grandparents to be taken care of as they age. Derek is someone who will treat your family even better than you do.
B. Wilson, Birmingham, AL
The 101 Mobility crew was very adamant about making sure the customer was happy with the product. They really worked hard because it was raining every day that they came out, and they were just relentless in getting the job done as perfect as they could. I definitely would tell anyone to use 101 Mobility. They really care about the customer. 101 Mobility really helped us out.
M. Nicastro, Graysville, AL
My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today. I thank them not only for the excellent quality of their work, but also for the time they took to answer my questions and explain all the options – and always in a courteous and very professional manner. Should any friends or acquaintances need any of your company’s products, you can be sure that I will highly recommend 101 Mobility.
E. Wilson, Bessemer, AL
101 Mobility has been super! I just loved the crew. They were very helpful in getting the ramp put up. I get to go out more and do more things because of the ramp. I don’t have to stay in all of the time – like before.